About Us
Who is The Shift®?
The Shift® is a soft skills training company that believes in the power of uplifting all people within the workplace. We help businesses and individuals invest in their most valued resource; their employees, to grow both professionally and personally. This new way of thinking, being and doing, instills confidence, creativity and productivity so that employees can thrive in a safe and happy working environment.
Core Values
- Integrity
- Passion
- Respect
- Empowerment
Our Classes
What are soft skills?
Soft skills are non-technical skills that relate to how you work. They include how you interact with colleagues, how you solve problems, and how you manage your work.
Soft skills are also important to the success of most employers. After all, nearly every job requires employees to engage with others in some way.
Types of Soft Skills
Soft skills include the personal attributes, personality traits, and communication abilities needed for success on the job. Soft skills characterize how a person interacts in his or her relationships with others.
Soft skills include:
- Adaptability
- Communication
- Creative thinking
- Dependability
- Work Ethic
- Teamwork
- Positivity
- Time Management
- Motivation
- Problem-Solving
- Critical Thinking
- Conflict Resolution
Who Needs The Shift?
Corporate Entities
In all corporate companies, competencies such as communication, conflict resolution, and problem solving underpin almost every facet of business operations and their success.
Across every organization, in every business unit and employee role, soft skills are crucial for gaining new clients, improving customer service metrics, and building a stronger team dynamic. Many organizations focus on performance management and product knowledge training because they directly impact company targets. Yet, companies fail to recognize the importance of soft skills in the workplace. In every department, employees must hone their interpersonal prowess to improve customer service interactions that will ultimately build a stronger team dynamic. However, without personal development and soft skills training, all these efforts will eventually prove futile. The investment in the human resource will ultimately differentiate the average from the exceptional. The Shift® is the answer.
Individuals
Individuals are always seeking growth.Humans have this innate desire to do more and be more but our focus seems to stay on the technical skills and less on soft skills training and development.
The problem is, the importance of these soft skills is often undervalued, and there is far less emphasis placed in this area. Personal development that is coupled with soft skills helps individuals define their individual vision and life goals more clearly. When individuals establish targets for themselves, it becomes easier to create a plan and work towards those objectives and life goals. The Shift® has the solutions necessary for individuals to expand their perspective where they will essentially be, think and do differently.
Small and Medium Enterprises (SME’s)
Typically in small and medium-sized enterprises you will find employees with great technical capabilities. This is because most SMEs are usually founded by technical experts, which is reflected by their ability to provide solutions to problems that have to do with their specific business.
However, in order to negotiate and interact with other employees, suppliers, customers and investors, it is essential to develop solid soft skills. Competencies that include leadership, empathy, active listening and communication have become very relevant for employees and are more than just a complement; it is now deemed as a necessity. In order to be a viable choice in today’s highly competitive world, companies have to effectively interact with organizations, customers, and individuals from different fields and cultures and with disparate knowledge. Although most of these abilities are innate, we all have the capacity to develop them. The Shift® is the game changer.
Entrepreneurs
Entrepreneurs are now beginning to realize the importance of soft skills as a tool for growth. Developing soft skills requires exposure to new ideas and behaviours, and learning them requires dedication, practice, feedback and reflection.
To be successful in their own initiatives and business undertakings, entrepreneurs must continually build and evolve their soft skills to meet the demands of new opportunities and challenges in today’s global market. The research continuously supports the use of soft skills as they are necessary to move businesses successfully ahead in a very competitive and demanding world. The Shift® has a team of trainers who believe that soft skills are critical as young entrepreneurs seek to become the best in their field.
Business Processing Outsourcing (BPO’s)
The BPO industry is booming globally. When looking to hire new call center agents, some Human Resource departments generally suggest using minimum educational requirements or experience in the industry as the basic criteria for hiring.
However, these factors do not produce engaged employees resulting in high rates of turnover. If your employees possess the hard skills needed to execute their tasks, your team will be in good hands, but only for a short time. If the goal of the company is to find indispensable team members, expertise should not be the primary focus. When considering an employee’s long-term value within an organization, it is their intangible qualities that truly matter. The problem is that these characteristics are more often than not, undervalued, and this damaging neglect requires immediate resolution. Companies should focus not just on extrinsic skills development but also on soft skills training. Think of it as harnessing your team’s inner potential by helping them develop the right professional attitude and work ethic that will best meet the needs of the job. Should employees adopt the right soft skills, they can perform better and contribute significantly to the company’s growth, in all aspects of the job.
Our Team
The Delivery Team
Partnership with Velsoft
Velsoft is a leading provider of customizable training materials, enabling customers to deliver high quality and engaging content to their staff or students, using proven materials that can be edited to suit any training situation or audience. Velsoft training solutions enable trainers to enjoy the confidence of knowing they are delivering relevant content needed today in the workplace efficiently and effectively.
Official Partners
Trusted By Our Professional Partners
A New Way of Thinking, Being and Doing
About
Contact Us
- info@theshiftja.com
- Kingston, Jamaica
- 876-237-7106